Privacy Policy

1. Introduction

DueTick ("we", "our", or "us") is a payment reminder service that helps subscription-based businesses automate their payment collection process through WhatsApp messaging. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our web application, mobile app, and related services (collectively, the "Service").

By using DueTick, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, password, and business name when you register for an account.
• Business Profile: Your business type, address, and operational details.
• Member/Customer Data: Names, phone numbers, payment amounts, payment due dates, and payment history of your customers that you add to the Service.
• WhatsApp Configuration: If you choose to use your own WhatsApp Business number, we store your WhatsApp Phone Number ID (not your access tokens for extended periods).
• Payment Information: Subscription plan details and billing information (processed securely through our payment providers).

2.2 Information Collected Automatically

• Usage Data: Information about how you use the Service, including login times, features used, and actions taken.
• Device Information: Device type, operating system, browser type, and IP address.
• Message Logs: Records of WhatsApp messages sent through the Service, including delivery status and timestamps.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Send automated WhatsApp payment reminders to your customers on your behalf
• Process your subscription payments
• Send you service-related communications (account verification, password resets, important updates)
• Generate business reports and analytics for your dashboard
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

4. WhatsApp Integration

DueTick uses Meta's WhatsApp Business Cloud API to send payment reminder messages. When using our Service:

• Messages are sent through Meta's official WhatsApp Business platform
• Your customers' phone numbers are shared with Meta solely for message delivery purposes
• Message content follows WhatsApp's approved business message templates
• We comply with Meta's Platform Terms and WhatsApp Business Policy
• If you connect your own WhatsApp Business number, messages appear from your business directly

Please refer to WhatsApp's Privacy Policy for information about how Meta handles data.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who help us operate the Service (hosting, payment processing, analytics)
• WhatsApp/Meta: To deliver messages through the WhatsApp Business API
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit using TLS/SSL
• Secure password hashing
• Session encryption
• Regular security assessments
• Access controls limiting who can view your data
• Rate limiting to prevent abuse

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you with the Service. Specifically:

• Account Data: Retained until you delete your account
• Member/Customer Data: Retained until you delete the member or your account
• Message Logs: Retained for up to 12 months for service improvement and troubleshooting
• Deleted Data: Removed from active systems within 30 days, though it may persist in backups for up to 90 days

8. Your Rights

You have the following rights regarding your information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information through your account settings
• Deletion: Delete your account and associated data
• Export: Request an export of your data in a portable format
• Objection: Object to certain processing of your information

To exercise these rights, please contact us at the email address provided below.

9. Your Customers' Privacy

As a DueTick user, you are responsible for ensuring you have the appropriate consent and legal basis to add your customers' information to the Service and send them WhatsApp messages. You should:

• Obtain consent from your customers before adding them to DueTick
• Inform your customers that they will receive WhatsApp payment reminders
• Provide a way for your customers to opt-out of receiving messages
• Honor any opt-out requests promptly by pausing or removing the customer from the Service

10. Children's Privacy

DueTick is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: